Question 1

How do i choose my size?

Accepted Answer

The size guide allows you to find the right size for the product you prefer, regardless of your target country. However, the most suitable size depends on each woman and each product.

Question 2

Why is it convenient to register?

Accepted Answer

You don't need to be registered to browse and buy on the site. However, creating an account allows you to obtain some advantages: you will have the possibility to create wishlists, to save items in the cart for later, to save your personal and payment data for a faster checkout and you can easily make returns and order tracking.

Question 3

What are the payment methods?

Accepted Answer

On our site you can pay for your online purchases using the following payment methods: Credit cards and Paypal.

Question 4

Is online payment safe?

Accepted Answer

The PayPal solution allows you to pay securely, without entering your credit card details.
On the other hand, if you provide us with your credit card details, the information is encrypted using SSL (Secure Sockets Layer) technology and stored with an AES-256 encryption.

Question 5

To which countries are deliveries made?

Accepted Answer

We ship our garments to different countries around the world:
United Kingdom; Italy; Switzerland; Hungary; Romania; Bulgaria; Czech Republic; Poland; Croatia; United Arab Emirates; South Korea; Russia
 
For detailed information see the Shipping and Returns page.

Question 6

What are the delivery times?

Accepted Answer

United Kingdom
1 - 3 business days
Italy
1 - 3 business days
Switzerland
1 - 3 business days
Hungary
1 - 3 business days
Romania
1 - 3 business days
Bulgaria
1 - 3 business days
Czech Republic
1 - 3 business days
Poland
1 - 3 business days
Croatia        
1 - 3 business days
Rest of Europe
1 - 6 business days
Small islands and remote towns may take up to 5 business days.
United Arab Emirates
3 - 5 business days
South Korea
3 - 5 business days
Russia
15 - 25 business days
 
For detailed information see the Shipping and Returns page.

Question 7

What are the delivery rates?

Accepted Answer

Italian Shipping: Transport costs are borne by Jumeirah over 100 € of purchase. If the purchase is less than € 100, a contribution of € 6 will be required.
International Shipping: We offer free international shipping on orders over € 500. A country specific shipping rate will be applied at checkout for orders under € 500 (see below).
​
FREE NATIONAL SHIPPING AND FREE WORLDWIDE SHIPPING over 500 €
Zone 1- 10 € Includes: Austria, Belgium, France, Germany, Luxembourg, Holland, Monaco, Spain, United Kingdom, Croatia, Denmark, Ireland, Greece, Finland, Portugal, Sweden, Bulgaria, Cyprus, Latvia, Estonia, Lithuania, Malta, Czech Republic, Poland, Hungry, Slovenia, Slovakia, Romania.
Zone 2 - 15 € Includes: Norway, Switzerland. USA - Canada - 15 € Asia - 40 € Includes: Japan, China, Hong Kong. Oceania - 30 € Includes: Australia, New Zealand Caribbean - € 15 Includes: Mexico

Question 8

How to proceed to make a return?

Accepted Answer

If you wish to return an item, please check the Returns Exchange Conditions in the first place. Then:
1. Log into your account. Click on your order and select the items you wish to return.
No Jumeirah account? Please contact customer services.
 
For detailed information see the Shipping and Returns page.

Question 9

What are the return conditions?

Accepted Answer

Jumeirah accepts returns of unused items by post within 30 days from the date of shipment.
 
Items must be in original sales condition with all tags attached. They must also be accompanied by a receipt or proof of purchase.
 
The following items will NOT be accepted: Returned incomplete, damaged, worn, altered and washed or anything that Jumeirah can reasonably believe has been used.
Any personalized or monogrammed items.
Returns that do not comply with Jumeirah's return policy will not be accepted and will be sent back to the customer.

FAQ

Frequently asked questions