Terms & Conditions
With JUMEIRAH we want to offer our customers a pleasant and rewarding shopping experience.
In today's online market, honesty is the best policy. That is why we have created a fair and transparent company policy for our customers. Our company policies are detailed below, consult them and contact us with any questions.
Check out the section below to find out more!
The terms and conditions apply to your use and access to www.jumeirahbeachwear.com including all orders submitted by you for any products or services made available by Jumeirah through www.jumeirahbeachwear.com
0. Changes To Terms
0.0 We amend these terms from time to time. Every time you order products from www.jumeirahbeachwear.com, please check these terms to ensure you understand the terms in force at the time of your order, which terms will apply to the contract between you and us.
0.1 If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the offered products or just the products you are yet to receive. If you opt to cancel due to these changes of terms, you will have to return any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
1. About Us
1.1 We are a jewelry wear and swimsuit brand - ETIHAD TOWER A 1101046 - BUSINESS BAY - DUBAI, UAE.
1.2 You can contact us by emailing: info.jumeirahbeachwear.com.
1.3 If we have to contact you we will do so by telephone or in writing to you at the email address or postal address you provided to us in your order.
2. Our Contract With You
2.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
2.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 2.3.
2.3 Our acceptance of your order will take place when we email you to confirm dispatch of your product, at which point a contract will come into existence between you and us.
2.4 If we are unable to accept your order, we will inform you of this in writing and we will refund you any money charged for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. We reserve the right not to accept an order for any reason.
2.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3. Our Products
3.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.2 The packaging of the product may vary from that shown on images on our website.
4. Your Right To Make Changes
4.1 If you wish to make a change to the order after processing, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Right of withdrawal
5.1. In any case, the Purchaser has the right to withdraw from the stipulated contract, specifying the reason for the refund, within 30 calendar days, starting from the day of receipt of the purchased goods.
5.2. The return of the goods by the Purchaser must take place without undue delay and, in any case, within 14 days from the date of communication to Jumeirah of the withdrawal. If the returned items show damage or signs of wear resulting from unnecessary manipulation to establish their nature or characteristics, Jumeirah can withhold from the refund an amount corresponding to their decrease in value.
5.3. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to Jumeirah.
5.4. Jumeirah will refund the price of the item for which the withdrawal has been exercised within 30 days of receipt of the notice of withdrawal from the Buyer. Jumeirah may withhold the refund until receipt of the item or until the Buyer has provided proof of having returned it, depending on which situation occurs first.
5.5. With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous point of this article.
5.6 For detailed information see our Shipping and Returns page.
6. Providing The Products
6.1 The costs of delivery will be as displayed to you on our website.
6.2 During the order process we will let you know when we will provide the products to you. Our estimated delivery times are set out on our Shipping and Returns page.
6.3 We are not responsible for delays outside our control (including customs clearance processes).
6.4 We insure each order during the time the product is in transit until it is delivered to the address you have provided.
6.5 We require a signature for all products delivered.
6.6 If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or a person at their delivery address) is evidence of delivery and fulfilment of the order and you become responsible for the product from this time.
6.7 The product will be your responsibility from the time we deliver the product to the address you gave us and you (or a person at your delivery address) have signed for the products.
6.8 You own the products once we have received payment in full.
6.9 We may need certain information from you so that we can supply the products to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.10.1 deal with technical problems or make minor technical changes;
6.10.2 update the product to reflect changes in relevant laws and regulatory requirements;
6.10.3 make changes to the product as requested by you or notified by us to you.
6.11 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6.12 If we miss the delivery deadlines for any products then you may cancel your order straight away if any of the following apply:
6.12.1 we have refused to deliver the products;
6.12.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
6.12.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
6.13 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.12, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
6.14 If you do choose to cancel your order for late delivery under clause 6.12 or 6.13, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.
7. Worldwide Delivery
7.1 We deliver to various countries around the world. However, there are restrictions on some products for certain delivery destinations.
7.2 Orders may be subject to import taxes and duties.
7.3 You must comply with all applicable laws and regulations of the country for which the products are intended. We will not be liable for any violation of these laws.
7.4 For detailed information see our Shipping and Returns page.
8. Product Issues
8.1 If you have any questions or complaints about the product, please contact us. You can write us by emailing info.jumeirahbeachwear.com.
8.2 We are under a legal duty to supply products that are in conformity with this contract.
During the expected life of your product your legal rights entitle you to the following:
- up to 30 days: if your item is faulty, then you can get a refund;
8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us by secure means. We will pay the costs of postage or collection. Please contact us by emailing info.jumeirahbeachwear.com for a return label.
9. Price & Payments
9.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. Prices are displayed exclusive of any customs duty charges which might be incurred at the time of the products arriving at the delivery destination. We use our best efforts to ensure that the price of product advised to you is correct.
9.2 Prices for our products may change from time to time, but changes will not affect any order that we have already invoiced.
9.3 The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
9.4 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9.5 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product’s correct price at your order date is different to the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
9.6 You must pay for the products before we dispatch them.
9.7 You confirm that the credit/debit card or payment method that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
9.8 We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
9.9 Promotions cannot be combined with other offers and discounts with the exception of delivery promotions or unless indicated.
10.2 By providing us with personal information to complete a transaction, you implicitly consent to us collecting it and using it for that specific reason only. If we ask for your data for a secondary reason (e.g. for marketing purposes) we will ask for your consent directly, giving you the possibility to refuse.
10.3 We have taken reasonable steps to protect your personal data and comply with best industry practices. This prevents the loss, fraudulent use, disclosure, alteration and distribution of your data, as well as access to it. If you provide us with your credit card information, the information is encrypted using SSL (Secure Sockets Layer) technology and stored with AES-256 encryption.
10.4 We consider ourselves the right to be able to disclose your personal data in the event that it is required by law or if you violate our conditions of use of the service.
11. Our Liability
11.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
11.2 We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 We do not in any way exclude or limit our liability for:
11.3.1 death or personal injury caused by our negligence;
11.3.2 fraud or fraudulent misrepresentation;
11.3.3 defective products.
12. Events Outside Our Control
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.2.
12.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
12.3.1 we will contact you as soon as reasonably possible to notify you; and
12.3.2 our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
12.4 You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
13. Use Of The Website
13.1 If you register an account with us, you are responsible for keeping your password and user name confidential and for all activities that are carried out using them. You agree to notify us immediately by email to info.jumeirahbeachwear.com if you become aware of or suspect any unauthorised use of your password or user name.
13.2 Your promises to us
13.2.1 You confirm that: (a) all information and details provided by you to us are true, accurate and up to date in all respects. You can update or correct your personal details at any time by amending your account details within your registered account; and (b) you will comply with the restrictions on your use of the website as set out in these terms.
13.2.2 You agree that in using the website you will not: (a) use the website for any unlawful purpose or in any way that interrupts, damages, impairs or renders the website less efficient; (b) access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the website security measures.
13.2.3 You agree to compensate us fully if: (a) a claim or legal proceeding is brought against us by any other person as a result of your breach of these terms; and/or (b) you have acted negligently, recklessly or in a deliberately harmful way and we have suffered losses as a result of your use of the website or any content you have submitted to us.
13.3 Rights granted and rights reserved
13.3.1 We reserve the right to suspend, restrict or terminate access to the website or any part of it at any time without notice. We endeavour to ensure that the website is always available but do not guarantee that it will be available uninterrupted or error free.
13.3.2 We are the owner or the licensee of all website design, text, graphics and software. Your use of the website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.
13.3.3 You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the web pages or materials on the website or the computer codes of elements comprising the website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content for the purpose of viewing it, provided that no more than one copy of any information is made.
13.3.4 Any use other than that permitted may only be undertaken with our prior express permission.
13.4 Links to and from other websites
13.4.1 You may link to our home page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part.
13.4.2 You may not frame our website nor may you create a link to any part of our website other than the home page unless we give you written permission (which we may withdraw at any time).
13.4.3 Where our website contains links to other websites provided by third parties, these links are provided for your information only and do not constitute an endorsement by us of those sites. We have no control over the contents of those sites and accept no responsibility for them or any loss or damage that may arise from your use of them.
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